Tech

COMMAND YOUR BUSINESS

KW TECH HELP

PROVIDED BY SCOTT LE ROY

WEBINARS/ TRAINING

All agents may attend any of Scott Le Roy's online LIVE webinars that occur weekly. The myKW Academy is every Tuesday, Placester classes are every Wednesday and the advanced webinars are every Thursday/ Friday. The training calendar can be found on our website 24/7 under the KW Resources tab. To log in to the webinars, please visit:

www.SLMWebinar.com

You may also watch previous classes even faster by going here:

www.slmtraining.com (Previous Training Classes)

www.slmtips.com (myKW Tips)

MYKW & COMMAND TECH SUPPORT

All agents in the market center may contact Scott Le Roy with any issues, questions or concerns on the myKW platform. This includes Command, Kelle, KWConnect, Opportunties, myKW, kw.com email, etc. Their email hours are M-F from 9 am – 6 pm ET and phone hours are M-F from 10am – 6pm ET. If you call and they are on the other line, please leave a voicemail to have a call returned immediately.

support@scottleroymarketing.com

321-236-2568

Their goal is to help leverage your time to fix all issues, questions, or concerns so you can help clients with their real estate needs.

FREE TECHNOLOGY & MARKETING SERVICES

All agents in the market center may fill out any of our support forms for free services that we provide. This includes:

– Import Database from CSV, Numbers, VCF File to Command, eEdge or KW.com Email

- Setting Up Your Command Platform

- Setting Up DocuSign

- Setting Up Twilio

- Setting Up Mailchimp

- Setting Up Piesync

– Forward Domain(s) to your KW Website

– Adding Office Training Calendar to Google Calendar

– Setting Up of Google Analytic

– Setting Up of Google Webmaster Tools

– Creation of QR Codes

– Email Campaign Setup and more!

You will just need to visit our website to find these forms to fill out. All request are completed within 1-2 business days.

www.scottleroymarketing.com/support

password: 940


AGENT SUPPORT CHEATSHEET

Technical Issues:

Link to Answer: Command Support


Notes and Helpful Tips:

For the quickest help, please submit a ticket through KW Answers’ web form here. 

You can also hop into Live Chat by clicking the Support button in Command, M-F 9am-5pm CT. 

KWRI Tech Support can help you with:


Password Reset For:


Link to Answer: Log in to Command


Notes and Helpful Tips:

Agents can use the "Forgot Password" link on the login pages. This sends a reset link to the Recovery Email on file in your KW Profile. If your Recovery Email is outdated or not provided, your MC Leadership can update it in CommandMC.

Agent-facing logins require the Username listed in your KW Profile, not an email address. However, the consumer-facing login on kw.com requires your clients to enter an email address, which syncs back with their accounts in the KW Consumer app. 


Password Reset For:


Link to Answer: Change Your KW Email Password


Notes and Helpful Tips:

Getting an "Account Disabled" or "Unable to Verify Account" error in Gmail? Per Google Security Policy, KWRI Tech Support must verify the account owner and temporarily unlock your Gmail account during a 10-minute timeframe. Please start a Live Chat session in Command (M-F 9am-5pm Central) to request help with this.

Password Reset For:


Related Guides:

Connect Your DocuSign Account in Command

Connect Your Market Center DocuSign Account



Notes and Helpful Tips:

Live Chat with Tech Support in Command (M-F 9am-5pm Central) to request a DocuSign Password reset. This will allow your security questions to be reset as well.


DocuSign Account Suspended


Notes and Helpful Tips:

If you had a previous DocuSign account before creating one within Command, an account suspension error is likely associated with your previous account. Please contact DocuSign at 888-600-4146, or by email at support-re@docusign.com, and ask that they close your previous account, as well as any existing rooms and eSign accounts.


Command Training for Agents and Teams


Link to Answer: Command Your Business: Guided Learning Paths


Notes and Helpful Tips:


Resubscribe to KW Emails


Link to Answer: Resubscribe to KW Emails


Notes and Helpful Tips:

Accidentally unsubscribed or stopped receiving corporate emails from KWRI Headquarters? After checking spam/junk, resubscribe here. 

Emails sent specifically to Regional and MC Leadership are not included in this category. To receive these emails, you must have the appropriate leadership role added to your White Pages profile. Contact your MCA for help.


Command Profile Information: Where is it Pulled From?


Link to Answer: Consumer-Facing Reference Guide


Notes and Helpful Tips:

The bulk of information is pulled from your KW Profile (profile of record). There is also the KW Marketing Profile, which auto-populates most of the information on your app and website, as well as KW.com public facing profile. There is also a dedicated Referrals Profile that agents can access when looking for referral partners in Command Referrals.


Tech Fee Billing Questions


Notes and Helpful Tips:

Agents will need to work with the MCA or MC Leadership. Issues and questions related to incorrectly-billed fees can be sent to billing@kw.com.


Can't Access Profit Share 1099s and Tax forms 


Link to Answer: Access Your Electronic Profit Share 1099 / T4A Tax Forms


Notes and Helpful Tips:

Active agents can pull 1099s directly from White Pages. Vested Retired (VR) agents have access to mykw.kw.com as long as they have a VR role. MCAs can contact Support to change or update White Pages information for a VR agent. 


Leaving KW


Link to Answer: What Happens to My KW Email After Leaving KW?

Link to Answer: What Happens to My Agent Site After Leaving KW?


Notes and Helpful Tips:

As soon as the MCA deactivates your agent role in Associates (CommandMC):